FAQ
What are the communication technologies that constitute the infrastructure of a Contact/Call Center?
- The technologies that constitutes in the Call Center as the Communication are Telephone used to transmit and receive between two people conversing; Computer used to manipulates data with set of instructions, Internet and e-mail, Web Integration, fax, and Integrated Voice Response.
What is CTI?
- Its stands for Computer telephony integration. A technology that functions as a communication on a telephone and a computer and it contact channels from voice to include email, web, and fax. The call information’s display, automatic dialing and computer controlled dialing, it has a phone control, Coordinate and transfer data between parties, agents can control and it has a Call control for Quality Monitoring.
What is IVR?
- Interactive Voice Response it is interactive equipment that is used for widely in telecommunications. It allows computer to identify voice and keypad input. It allows customer to access a company database thru a telephone. It can be used for service the inquiries by following instructions. It is a hands free operation.